I have been trying my best as of late to learn and grow and take the things that I notice in my everyday life and figure out how to use them to better myself, my family and my business. It turns out if you take the negative experiences and the frustrating situations you deal with into learning experiences, you can learn a lot. So far it hasn’t taken away the frustration of the situation for me, but at least there was some benefit to it!
So here is what I took away from normal to not so great experiences today.
- Communication is VITAL. So SO important. Yup, in family, marriage, with your kids, and your business interactions. SO MUCH frustration can be avoided if you tell people your expectations and what they need to know, BEFORE they need to know it.
- It is so great to feel special. What little touches can you add to your every day to make the people that are special to you FEEL special.
- I am not sure what to learn from this other than not to do it…. but I was at the gas station today and I went in to pay which is rare for me but I had to pee. The line up was about 10 people long and there was only one cashier. She was trying to handle one guy who had about 100 lottery tickets to check while checking other people out. The owner or manager was talking to someone at the back of the station an when she left…he went to the back room…he didn’t help her. She was overwhelmed and stressed and the other agent was on her break, and when she came back asked where the manager was and they both rolled their eyes. I understand that it is good to delegate and whatnot, but its not good business to both leave your customers frustrated and your employees overwhelmed. Lesson learned. I think I already knew, but a good reminder!
